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Complaint & Return

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Information on returns (replacement & complaint) for private customers

You have ordered an article incorrectly or the product does not meet your expectations?
No problem at all - customer satisfaction is our top priority.

After receipt of the goods you have 14 days, according to our right to cancel,
the possibility to exchange or to complain about your order.

How do I proceed a return?

To enable us to process your exchange or complaint as quickly as possible, please fill in our return form. You can store replacement articles or your bank details for refunds on this account.

Step 1 Download the return form provided for this purpose
Step 2 Fill in the form completely and conscientiously
Step 3 Enclose the return form - ready.

For Private Customers

For Business Customers

Who pays for the return shipment?

As we inform you in our right to cancel, you as the private customer1 have to pay the return shipping costs.

* Private customers are entitled to a right to cancel in accordance with the following provision, whereby consumers are every natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity.